Actions Panel

Zen U. in Stockholm

By Zendesk

Date and time

Thu, 21 Aug 2014 13:00 - 18:00 CEST

Location

Nordic Light Hotel

Vesterbrogade 26 Vasaplan 7 111 20 Stockholm Sweden

Description

You’re invited to our half-day Zen U. to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an overview of:

  • Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
  • User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
  • Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
  • Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
  • Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
  • Knowledge Base: Using Forums for Community Support
  • Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
  • Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing


You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendesk users.

Please dress comfortably and bring along a notebook and pen. WiFi will also be provided for all attendees. Bringing a laptop is not necessary but is recommended. Stick around for happy hour after the event!


*We ask that you please limit your registration to 2 attendees from the same company and reserve the right to decline attendance to additional parties if your company has reached its attendance limit. We want to make sure everyone has a chance to participate! Thanks for understanding.*

Organised by

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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